Privacy Policy
1. Who we are
Innowave Systems Ltd is a UK-based software company and the data controller for personal data collected through our websites and services.
Contact: support@innowavesystems.co.uk
2. What data we collect
We may collect:
- Account information (name, email, company details)
- Usage data (how services are used)
- Technical data (IP address, device, browser type)
- Communication data (support requests and emails)
For specific products (e.g. Total Tradesmen), additional business data may be processed within that platform.
3. How we use data
We use data to:
- provide and maintain our services
- improve system performance and user experience
- provide customer support
- send service-related communications
- comply with legal obligations
4. Data storage and security
We use secure cloud infrastructure and industry-standard security practices including encryption, access controls, and regular backups.
Where applicable, data is stored in the UK or EEA.
5. Data sharing
We do not sell personal data.
We may share data with trusted third-party providers only where necessary to deliver our services, such as:
- hosting providers
- payment processors
- email or messaging services
6. Your rights
Under UK GDPR you have the right to:
- access your data
- request correction or deletion
- object to processing
- request data portability
Contact: support@innowavesystems.co.uk
7. Third party services
We may use providers such as:
- payment processors
- cloud hosting services
- communication tools (email/SMS)
These providers only process data as required to deliver services.
8. Complaints
You can complain to the UK Information Commissioner’s Office (ICO):