Documentation & Help

Getting Started

What Is Innowave?
Innowave Systems provides job management software built for trades and service-based businesses. Our tools help you manage jobs, engineers, customers, and payments in one place.

Creating Your Account
Once your subscription is active, you'll receive login details to access your dashboard. From here you can configure your company settings, users, and workflows.

Initial Setup Checklist

• Add your company details
• Create user accounts
• Add engineers
• Review your subscription plan
• Create your first job

Core Features

Job Management
Create, update, and track jobs from start to finish. Jobs can include customer details, job descriptions, assigned engineers, and status updates.

Engineer Management
Add engineers to your account and assign them to jobs. Engineer records can include contact details and availability, allowing you to manage workloads more efficiently.

Customer Records
Store and manage customer information securely. This allows faster job creation and improved communication with repeat customers.

Scheduling & Assignments
Assign jobs to engineers and manage workloads clearly. Updates made in the system are reflected immediately across your account.

Using the System Day-to-Day

Creating a Job
Jobs are created from your dashboard by entering customer details, job information, and assigning an engineer if required.

Updating Job Status
Track progress by updating job statuses as work is scheduled, in progress, or completed.

Access on Different Devices
Innowave is accessible on desktop and mobile browsers, allowing you and your team to stay connected on the go.

Billing & Subscriptions

Understanding Your Plan
Your subscription plan determines available features and usage limits. Plan details are visible in your account area.

Payments & Invoices
All payments are handled securely via Stripe. Invoices and receipts are available for your records.

Changing or Cancelling Your Plan
You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect according to your billing cycle.

Data & Security

Data Protection
Your data is stored securely using industry-standard practices. Payment details are never stored by Innowave Systems.

Backups & Reliability
Our platform is hosted on secure cloud infrastructure designed for reliability and performance.

Frequently Asked Questions

Is there a long-term contract?
No. Subscriptions are billed monthly and can be cancelled at any time.

Can I add more engineers later?
Yes, engineers can be added or updated as your business grows.

Is support included?
Yes. All plans include standard support.

Support

If you can't find what you're looking for, our support team is here to help.

Email: support@innowavesystems.co.uk

We're continually improving our documentation, so this page may be updated as new features are released.