Clear, practical guidance for setting up and using Innowave Systems software. Find what you need quickly.
An overview of Innowave Systems — what we build, who it's for, and how the platform is structured.
How to sign up, verify your email, and access the platform for the first time during your free trial.
How to create a new job, add customer details using postcode lookup, set the job type, and attach notes.
Moving a job from Pending → In Progress → Completed and what each status means across the platform.
How to assign jobs to specific engineers, send notifications, and manage unassigned jobs.
How to use the AI note rewriting feature to turn rough job descriptions into professional entries.
Add team members, set their roles and permissions, and manage their access to the mobile app.
How engineer hours are tracked against jobs and how to export timesheet data for payroll purposes.
Each customer has a full history of all jobs, invoices, and communications. Rebook from previous jobs with one click to save time and reduce data entry.
Browse jobs by day, week, or month. Filter by engineer or job type to manage workload at a glance.
Innowave works on desktop browsers, tablets, and smartphones as a Progressive Web App (PWA). No app store required.
Details on what each plan includes, user limits, and how to upgrade or downgrade your subscription.
How Stripe processes your subscription payments and where to find billing history and receipts.
How to request a plan change or cancel your subscription. Access continues until end of your billing period.
How Innowave handles your data in compliance with UK GDPR. All data is stored on UK azure_blue infrastructure.
Regular automated backups protect your data. Learn about our uptime commitments and disaster recovery.
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