Privacy Policy

1. Who We Are

Innowave Systems Ltd is a UK-based software company providing job management and business systems for trade and service businesses.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
support@innowavesystems.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

a) Information You Provide

• Name, email address, phone number
• Company name and business details
• Account login details and preferences
• Support requests or contact form submissions

b) Business & Job Data

When using our software, you may enter:

• Customer names and contact details
• Job information, notes, and reports
• Engineer or staff details

This data is provided and controlled by you as the customer.

c) Payment Information

Payments are processed securely by Stripe.
We do not store or have access to your full card details.

d) Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and features used
• Basic analytics to help improve our Services

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Set up and manage customer accounts
• Process subscriptions and billing
• Communicate service updates or important notices
• Respond to enquiries and provide support
• Improve performance, reliability, and usability

We only use data where there is a lawful basis to do so, such as contract performance or legitimate business interests.

4. Third-Party Services & Processors

We rely on trusted third-party providers to deliver parts of our Services. These may include:

• Stripe – payment processing
• Microsoft Azure – hosting and infrastructure
• SendGrid / Brevo – email delivery
• Twilio – SMS communication
• Address lookup providers – postcode search

These providers only process data necessary to perform their services and are subject to their own privacy and security obligations.

5. Data Storage & Security

We use appropriate technical and organisational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Secure authentication
• Access controls
• Regular updates and monitoring

Data may be stored on secure cloud infrastructure located within the UK or EEA.

6. Data Ownership

You retain ownership of all business and customer data entered into our systems.

We do not sell, rent, or trade your data.
We do not access customer data unless required for support, maintenance, or legal reasons.

7. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict certain processing

To exercise any of these rights, please contact:
support@innowavesystems.co.uk

8. Cookies

Our website may use cookies or similar technologies to:

• Ensure the site functions correctly
• Improve performance and user experience

You can control cookies through your browser settings.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide our Services
• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of our Services after changes are published constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Innowave Systems Ltd
support@innowavesystems.co.uk